Privacy Policy & Terms of Service

Welcome to Parastech.pk — your trusted destination for high-performance computer components and accessories. Please read the following terms carefully, as they contain important information regarding warranties, returns, and your rights as a customer.

Warranty Terms & Conditions

• Third-Party Warranty: Products sold on Parastech.pk are covered by warranties issued by manufacturers, distributors, or suppliers. Parastech.pk acts as a reseller and is not directly responsible for warranty fulfillment once the product is sold in working condition.
• 7-Day Inspection: Customers are encouraged to inspect all items within 7 days of purchase, as warranty begins from the date the invoice is generated.
• What’s Covered: Warranties may include repair, replacement, or refurbished parts, based on availability.

• Warranty sticker or serial number is tampered with or removed.
• Product shows signs of physical damage, electrical surges, water/moisture, or rust.

• Warranty Card: If a warranty card is listed on the invoice, it must be collected by the customer. Claims will be processed through the distributor or brand’s official service canter.

1. Software Not Covered: Hardware warranties do not include software issues or support.
2. Accessory Disclaimer: Free accessories or additional bundled items do not carry any warranty.
3. Support Process: Warranty claims must be submitted through our customer support team as per the details on your invoice.
4. Processing Time: Warranty processing may take 3–8 weeks, depending on the nature of the fault and availability of parts. Delays due to government policies or imports may apply.
5. Original Invoice Required: Claims without the original invoice will be rejected. Warranty is non-transferable.
6. Conditional Claims: In cases where a defect is not clearly a manufacturer fault, claims may be accepted on a conditional basis. These may take longer and are not guaranteed.
7. Product Discontinuation: If a product is discontinued, customers may opt for an upgraded version at an additional cost, or receive a refund after deducting depreciation, as per Parastech.pk’s discretion.
8. International Warranty: Products with international warranties must be registered with the brand. Parastech.pk can assist with claims upon request (service charges may apply).
9. Used Items: Pre-owned products include a 3-day checking warranty only.
10. Repairs/Servicing: Services and repairs come with a 3-day checking warranty post-service.
11. RMA Required: Customers must present the RMA receipt when collecting their product after service.
12. Service Warranty: Covers service only. If a part needs to be replaced, the cost will be borne by the customer, depending on availability.
13. 7-Day Replacement: Faulty items due to manufacturing defects can be replaced with the same model within 7 days from the invoice date. Approval from the manufacturer is required.
14. Policy Updates: Warranty terms may be updated without prior notice.
15. Customer Right to Refuse: Customers can reject these terms within 3 days of purchase, provided the item is sealed and unused.

• How to Place an Order

1. Ordering from Parastech.pk is simple. Choose from one of the following methods:
2. Online: Add your desired product(s) to the cart and proceed to checkout.
3. Phone/SMS: Call or text us at +92 316 0047907 with:

• Your name
• Delivery address
• Mobile number & email
• Product name and quantity

Email: Send your order to orders@parastech.pk with the same details above.

• Refund & Exchange Policy

1. No Returns: Parastech.pk does not offer refunds. However, exchange is possible under specific conditions.
2. Before Opening: If you need to exchange an item, contact us before unboxing or tampering with the product.

• Exchange Conditions:

• Product must be in sellable condition.

1. Exchange is only allowed for the same model.
2. Clearly state the reason on the invoice.
3. Packaging: Original packaging is not mandatory, but product must be unused and undamaged. Return shipping is at the customer’s risk and cost.

• Order Cancellation:

1. Orders can be canceled within 4 hours of placement.
2. Once the product is processed or shipped, cancellation is not allowed.
3. Customer Responsibility: You must take reasonable care of the product. If mishandled, you may be responsible for compensation.
4. Your Rights: Our policies do not affect your statutory rights as a consumer.

• Delivery Policy

1. Standard Delivery:
2. Order Processing: 1 business day
3. Delivery Time: 1–2 business days
4. Total Delivery Time: Usually within 3 working days
5. Express Shipping: Some orders may be processed and shipped the same day (extra charges apply).
6. Large Orders: Heavy or bulk items (e.g., gaming PCs, casings) may take 2 days to process and 2 additional days for delivery.
7. Special Requests: For fragile or special-handling requests, please contact our sales team before ordering (charges may apply).
8. Delays: Deliveries may be delayed due to:
9. Public holidays
10. Weather conditions
11. Law and order situations or courier issues

📞 Need Help?

We’re here for you
📞 Call/SMS: +92 316 0047907
🌐 Website: https://parastech.pk/